10 Tips for Improving Your Virtual Assistant Skills
#1 -- Allow clients to tell you what THEY want. Never tell them what YOU want.
#2 -- Never allow a client to know they are interrupting your work. If you are too busy to answer the phone or property do a job, do not do it until you can give it your full and dedicated attention.
#3 -- Never answer the phone or emails when you are upset and angry. Breathe deep 10 times and close your eyes for 15 seconds. This helps to prevent taking out your frustration on potential clients.
#4 -- Within 1 hour after receiving work from a client, acknowledge the receipt and provide them with an estimated completion time.
#5 -- Always return phone calls within 24 hours. If you do not have the time to return phone calls hire a virtual assistant or someone to answer them for you.
#6 -- Always check your business email many times every day. More than 82% of work is lost by virtual assistants who rarely view their email to respond to requests from potential clients.
#7 -- Always follow up with every potential client who contacts you. For example: if they send you an email, invite them to be added to your LinkedIn or other social networking group that is BUSINESS related. Your personal and business life should always be kept separate.
#8 -- Never discuss personal business with your customers and potential clients. However, be willing to listen to any personal problems they want to share because it helps you to better solve their problem and get the job.
#9 -- Always remember that you work for your client. They do not work for you.
#10 -- Treat every client in the same manner as you would be treated if you stayed at the Ritz Carlton or the Waldorf Astoria and you will never be without work.
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